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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&amp;L) enterprises. The GCS team enables businesses globally to pay for and finance what they need to grow their businesses through a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.The objective of the&nbsp;GCS Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GCS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.GCS is looking for a Sr Manager of Control Management Risk Assessment focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Sr. Manager, Control Management Risk Assessment will:<ul><li>Provide additional identification of risks throughout business processes and systems (along with business process owners)</li><li>Facilitate BUs in their risk assessments performance (e.g. Risk Control Self Assessment (RCSA)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic RCSA reviews and update assessment criteria to align with regulatory updates)</li><li>Lead control monitoring (supplemental to BU process owners testing) and proactively communicate key OR trends, activities, and events to senior management, to facilitate informed decision-making</li><li>Proactively identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing</li><li>Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes</li><li>Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping)</li><li>Support BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)</li><li>Champion risk management practices within the business</li><li>Develop risk dashboards and key risk indicators (KRIs) for ongoing monitoring</li><li>Develop risk profiles and maintain an updated risk register(s)</li><li>Be a key leader for sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications:<ul><li>5+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Experience within financial services industry</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li><li>Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:&nbsp;<ul><li>Providing identification of operational risks throughout business processes and systems</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met</li><li>Enhancing risk assessments and associated methodologies</li><li>Leading independent control monitoring, including identification of control improvements</li><li>Identifying areas of risk for intervention, including conducting independent quality assurance and process testing</li><li>Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes</li></ul></li></ul>ORMCMSalary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Senior Manager - Control Management - Risk Assessments

American Express invites you to share your resume so you can be considered for future opportunities with the Sunrise Fl, Travel and Lifestyle Services team.You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. You can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.This is a critical frontline role in our contact center, answering calls from our premium card members in a high-volume environment.&nbsp;If you are a tenured travel professional or have a career in hospitality or tourism; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role may be for you. With an intensive paid training and mentor program, here’s your chance to become a highly skilled Travel Consultant. Here’s just some of what you could be doing every day.How will you make an impact in this role?<ul><li>Deliver world-class customer service in an in-bound, high-volume travel call servicing environment</li><li>Delighting our Premium Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements</li><li>Understand our customer needs through consultation to deliver innovative and extraordinary interactions</li><li>Research, plan, and create personalized travel experiences, through booking domestic and international flights, car and hotel travel arrangements</li><li>Communicate new and existing product offerings and value propositions relevant to the Card Member</li><li>Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach, delivering excellent service and outcomes that are core to the American Express brand</li></ul>Minimum Qualifications:<ul><li>1 year experience in tourism, travel, hospitality or cruise and tours</li><li>High-end customer service or sales roles experience</li><li>Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast paced, high-volume servicing environment</li><li>Basic geography knowledge with ability to locate continents, countries, and key travel destinations world-wide</li><li>Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism</li><li>Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Member’s communication style</li><li>Computer proficiency as demonstrated by the ability to navigate multiple computer applications, Microsoft Office and personal devices</li><li>Ability to succeed in a result focused environment, with a healthy desire to meet and exceed goals</li><li>You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week</li></ul>Additional Requirements:<ul><li>This is a hybrid role and candidates must be able to work in the office a minimum of 3 days a week</li><li>Flexibility to work anytime between 5:00am-2:00am EST including weekends</li><li>Locations: Sunrise, Florida</li></ul>Salary Range: $20.00 to $28.85 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our&nbsp;Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -&nbsp;Click here&nbsp;to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Hiring for Future Opportunities: Travel Consultant -Travel & Lifestyle Services, Sunrise, FL

American Express invites you to share your resume so that you can be considered for future Manager and Senior Manager (Band 35) opportunities within the Corporate Function Control Management team at American Express National Bank (AENB).You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express National Bank (AENB) is American Express’ chartered national bank. Headquartered in Utah, AENB is the single largest entity within American Express’ business, currently representing more than 50 percent of the company’s Card Member Spending, nearly 90 percent of its lending, and more than 60 percent its of revenues.&nbsp;American Express National Bank provides American Express’ customers with access to consistent payments, financing, and savings products in three ways, including:·Issuing and servicing charge and credit cards for the consumer and small business segments;&nbsp;·Offering commercial loans to small and midsized merchants, as well as installment loans to consumers;&nbsp;·Maintaining a Personal Savings program consisting of high-yield savings accounts and certificate of deposit products.Colleagues across American Express’ key business units (known as “affiliates”) use their experience and skills to support AENB in executing on its strategy. In addition, many of American Express’ executives also serve as officers of AENB. AENB is governed by its own Board of Directors. It is regulated, supervised, and examined by several regulatory agencies, including the Office of the Comptroller of the Currency (OCC) for wide-ranging safety and soundness and the Consumer Financial Protection Bureau (CFPB) for adherence to federal consumer financial laws. All AENB colleagues, officers, and affiliates have a long-standing commitment to driving strong and standardized risk management practices in accordance with the OCC’s Heightened Standards guidelines.The Corporate Function Control Management Team within AENB will serve as the business unit Control Management function for several corporate groups including Corporate Affairs &amp; Communications (CA&amp;C); Colleague Experience Group (CEG), General Counsel’s Organization (GCO); Global Risk &amp; Compliance (GRC); Enterprise Strategy (ES); and American Express National Bank Headquarters (AENB HQ).AENB is looking for Managers and Senior Managers for roles within following teams:Control Management Governance &amp; Reporting Team:The objective of the AENB Control Management Governance &amp; Reporting team is to establish the Operational Risk and Controls strategy for AENB, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.Control Management Risk ID, Assessment &amp; Testing Team:The objective of the AENB Control Management Risk ID, Assessment, Testing &amp; Reporting team is to identify, assess and mitigate Operational Risk within BU processes for AENB to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.Control Management Issues, Events &amp; Remediation Team:The objective of the AENB Control Management Issues, Events &amp; Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.Control Management Process Risk Reduction Team:The objective of the AENB Control Management Process Risk Reduction team is to directly engage in the continual improvement of business processes to mitigate operational risks and steps in when noteworthy issues or events occur, and subsequently deploy resources to remediate at scale.Required Qualifications:·(Manager: 3+ Years) (Senior Manager: 4+ Years) experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities·Strong project management, communication, and interpersonal skills·Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards·Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectivelyPreferred Qualifications:·Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous·Experience in at least one of the following:oTranslating operational risk strategy and appetite into execution guidelinesoTracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholdsoOversee the implementation of the operational risk governance frameworksoCommunicating and ensuring understanding and adherence to operational risk procedures and standardsoFacilitating the operational risk exam management processes·Experience in financial services industryORMCMSalary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Future Opportunities - Manager & Senior Manager, Control Management (AENB)

American Express invites you to share your resume so that you can be considered for future Manager (Band 35) opportunities within FINANCE (US).You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.AMEX FINANCE (US) is looking for Managers for roles within the following teams.These roles will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.Control Management Governance Team:The objective of the Finance Control Management Governance team is to establish the Operational Risk and Controls strategy for Finance, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.Control Management Risk ID, Assessment, Testing &amp; Reporting Team:The objective of the Finance Control Management Risk ID, Assessment, Testing &amp; Reporting team is to identify, assess and mitigate Operational Risk within BU processes for Finance to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.Control Management Issues, Events &amp; Remediation Team:The objective of the Finance Control Management Issues, Events &amp; Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.Control Management Process Risk Reduction Team:The objective of the Finance Control Management Process Risk Reduction team is to directly engage in the continual improvement of business processes to mitigate operational risks and steps in when noteworthy issues or events occur, and subsequently deploy resources to remediate at scale.Control Management Operational Risk Advisory Team:The objective of the Finance Control Management Operational Risk (OR) Advisory team is to provide specialized and strategic risk advisory specific to Finance areas.Required Qualifications:<ul><li>3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Strong project management, communication, and interpersonal skills</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:</li></ul>oTranslating operational risk strategy and appetite into execution guidelinesoTracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholdsoOversee the implementation of the operational risk governance frameworksoCommunicating and ensuring understanding and adherence to operational risk procedures and standardsoFacilitating the operational risk exam management processes<ul><li>Experience in financial services industry</li></ul>ORMCMSalary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Control Management (FINANCE)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Product Management &amp; Lending organization is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing through the sourcing and delivery of relevant, differentiated products &amp; benefits that drive demand and inspire engaged card members to deepen loyalty.The Loyalty Program team within PML is responsible for the management of Amex’s proprietary loyalty program - Membership Rewards - as well as evolving and differentiating our suite of loyalty assets to recognize and retain strategic customer segments.Reporting to the Senior Manager, Loyalty Engagement &amp; Insights, this Senior Analyst will be responsible for supporting the strategy to accelerate Card Member redemption of Membership Rewards points through marketing campaigns across our suite of redemption categories, with the objective of driving positive Card Member redemption behavior. This individual will work closely with teams across the organization to support our Membership Rewards brand and communications strategy, including key processes such as ownership of the brand review forums, Membership Rewards COE Engagement calendar, and engagement guidelines. This role is ideal for candidates who are self-starters, with marketing or product management experience who are passionate about the loyalty space and interested in creating engagement strategies to drive impact. Responsibilities include:<ul><li>Collaborate with Marketing to support engagement curriculum and program initiatives including new partner launches, decommissions, enterprise heat moments, and key redemption options with the goal of driving favorable Card Member engagement with the Membership Rewards</li><li>Manage monthly Membership Rewards Communications calendar spanning PR, Consumer, Commercial and Travel teams, with a specific focus on sourcing and distributing partner content across channels&nbsp;</li><li>Oversee Membership Rewards Asset Management, including support for new marketing claims development, marketing guideline management and targeted alert process</li><li>Manage Membership Rewards Communications review &amp; governance process, partnering with Consumer, Commercial, Travel, Loyalty Partnerships, Legal &amp; Compliance with a focus on driving efficiency &amp; operational excellence</li><li>Support campaign launches through cross-functional project management to keep stakeholders connected &amp; aligned, and conducting testing to validate the user experience</li><li>Collaborate with teams across the enterprise including Consumer &amp; Commercial Customer Marketing, Analytics, Travel &amp; Lifestyle Services, Loyalty Partnerships, and Card Product Management to drive Membership Rewards’ engagement strategies and incentivize Card Member point earn and burn activity in specific redemption categories</li></ul>Minimum Qualifications<ul><li>Self-motivated with strong project management &amp; organizational skills and ability to coordinate cross-functional initiatives across teams</li><li>Ability to operate independently and collaborate effectively in a dynamic, fast paced environment</li><li>Comfortable with white space thinking to drive campaign strategies</li><li>Excellent communication and presentation skills, showcasing potential to engage and communicate with senior leadership</li><li>Customer-first mindset and interest in loyalty engagement &amp; brand strategy</li><li>Proven ability to synthesize complex data into meaningful and actionable insights</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst-Loyalty Brand and Content Management

The unstructured data space served by Enterprise Content Management (ECM) Systems is growing in scope and importance across Fidelity. The ECM landscape is being modernized using cloud native scalable solutions and with the continued investment and innovation in electronic records management, document archiving is essential to Fidelity’s value proposition. As a Senior Systems Engineer – Enterprise Content Management you will provide complex operational support and problem resolution for the ECM platforms and associated infrastructure. You will consult with management, delivery teams and other IT (Information Technology) partners on all aspects of platform change to ensure a positive Customer and Associate Experience.<h4>The Expertise We’re Looking For</h4><ul><li>Bachelor’s degree preferred </li><li>8+ years of experience working with IBM FileNet, OpenText Documentum, Nuxeo or comparable Enterprise Content Management (ECM) platform. </li><li>5+ years’ experience of administration and support of an ECM platform experience </li><li>Java/Shell/PowerShell programming is a plus </li><li>Migration tool experience is a plus </li><li>Tomcat/TCServer administration on Linux/Windows experience is a plus </li></ul><h4>The Purpose of This Role</h4>In this role you will be responsible for monitoring, maintaining, and updating the Filenet &amp; Documentum platform and associated infrastructure. You will also support the modernization effort in migrating Documentum/Filenet to Nuxeo SaaS (software as a service) environments. We are looking for a highly motivated Engineer who can work closely with squad leaders and scrum masters, scrum teams and production support to develop, maintain and update the ECM system. Candidate should have a good knowledge and hands on experience with ECM administration and development of one of the following: IBM Filenet, OpenText Documentum, Nuxeo, or other comparable modern content management software packages.<h4>The Skills You Bring</h4><ul><li>You can perform Documentum upgrades and migrations to other ECM platforms. </li><li>Your ability to install and configure Documentum and/or FileNet components and services efficiently and reliably. </li><li>You can solve and diagnose issues quickly and thoroughly. </li><li>Your ability to create and use shell scripts effectively in the automation of systems tasks. </li><li>You can serve as an on-call, change management requests, and maintenance activities to support organization’s service delivery model. </li><li>Your commitment to welcome, value and foster a climate that promotes and fully demonstrates team diversity. </li><li>You are able and willing to work in a highly matrixed environment. </li><li>Your affinity toward self-motivation coupled with a healthy work ethic. </li><li>You have good written and verbal communication skills! </li></ul><h4>The Value You Deliver</h4><ul><li>Document management platform support that meets or exceeds service level commitments </li><li>Savvy in applying systems administration methodologies, standard processes, troubleshooting skills, and industry trends. </li><li>Close and trusted collaboration with partners that enables full achievement of business objectives </li><li>Analyzing issues and opportunities that help improve ECM solutions and services </li></ul><h4>How Your Work Impacts the Organization</h4>The Fidelity Corporate Technology Group (CTG) is responsible for providing enterprise-wide functions such as Finance, Human Resources, Compliance, Legal, Risk and Security with effective and efficient technology solutions and support. To do all of this and align group structure with our business partners, CTG has over 600 associates in Fidelity locations across the United States, Ireland, India, and China.The Enterprise Content Management (ECM) squad of squads operates within the Corporate Administration and Enterprise Capability Technology (CAEC) Tribe in CTG. The ECM mission is to increase knowledge worker capacity, enhance associate experience and improve document management capability across the firm. It supports the Fidelity value proposition through investment and innovation in knowledge management, document management and collaboration solutions.<h4>The Expertise You Have</h4><ul><li>Bachelor’s degree preferred </li><li>8+ years’ experience of developing or administering ECM platforms and document management domain knowledge. </li><li>5+ years of proven administration experience of Enterprise Content such as Documentum, FileNet, Hyland Nuxeo, or other comparable modern content management platforms. </li><li>Ability to serve as a rotational team on-call resource in support of the organization’s service delivery model. </li><li>Ability to perform ECM upgrades and migrations. </li><li>Demonstrable ability to install and configure Documentum components and services efficiently and effectively. </li><li>You can fix and diagnose issues quickly and thoroughly. </li><li>Your ability to build and use shell scripts effectively in the automation of systems tasks. </li><li>Knowledge of cloud solutions for Enterprise Content Management. </li><li>RDMS knowledge is a plus. </li><li>Nuxeo experience or knowledge is a plus. </li><li>Experience in working in an agile environment. </li><li>You are able and willing to work in a highly matrixed environment. </li><li>You have good written and verbal communication skills. </li><li>Apply systems administration methodologies, troubleshooting, standard processes, and trends. </li><li>Analyzing issues and opportunities that help improve ECM solutions and services. </li></ul> <h4>Company Overview</h4>Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com(opens in a new tab).Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ ftsjobs.com if you would like to request an accommodation.<h4>Company Overview</h4>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.<h4>Information about Fidelity investments</h4>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Fidelity TalentSource

Principal Administration - Enterprise Content Management

The Account Manager is responsible for partnering with the Director of Account Management to build, execute, deliver, and measure client programs and campaigns that build long-term client relationships and deliver client business goals. This role is also accountable for managing the delivery of assigned client work on strategy, time, and budget working cross-functionally.The Account Manager will work closely with the Director, Account Management, and cross-functionally with the operations team to support the development and set up of client plans and programs, including strategy/insights, targeting, segmentation and personas, customer journeys, messaging, and creative direction, omnichannel campaign development, digital, measurement metrics, and program management, budgeting, and timeline.Essential Duties &amp; Responsibilities:Client Account Management<ul><li>Collaborate with the Director of Account Management to build long-term relationships through understanding the client’s business and successful program development and implementation for his/her assigned clients.</li><li>Act as an extension of the client’s team by working to continually manage client follow-up (obtaining assets, approvals, document signatures, etc.) and program setup (operations systems, omnichannel systems, metrics working with cross-functional teams).</li><li>Works cross-functionally with new business development to understand new opportunities, help build pitches, and onboard new clients transitioning them from new business to an ongoing established linqd. client.</li></ul>Client Strategy Development<ul><li>Collaborate with the Director of Account Management to understand the building industry broadly and apply this knowledge to custom client linqd. solutions.</li><li>Understand the client strategic brief and the program that has been sold and work to identify the client and program set-up, management, reporting, budget, and timeline needs.</li><li>Understands the creative brief that translates the strategic brief to the messaging and creative that will be developed and is able to use this information to follow on with the client to obtain assets or approvals as needed.</li><li>Act as the trusted contact to his/her assigned clients in the following areas:<ul><li>Program status (timeline, budget, next steps, or assets)</li></ul></li><li>Coordination of client-specific content (new or existing) into marketing tools.</li><li>Identification and analysis of key metrics to measure program success and linqd.’s strategic contribution.</li><li>Utilize business intuition and experience to anticipate client and industry marketing concerns and proactively address them.</li><li>Works cross-functionally with operations, analysis, insights and planning and the omnichannel team to manage successful client implementation and operations across all programs.</li><li>Works with the Director of Account Management to oversee the development of all client program creative, channels, and reporting metrics.</li><li>Leads periodic client review meetings for assigned clients keeping the client informed on the strategy, the linqd. value to the client, and the program metrics.</li><li>Coordinate with analysis, insights and planning and the omnichannel team to ensure adequate systems integrations are in place for the execution of multi-channel, multi-touch digital marketing programs.</li><li>Must maintain and keep the confidentiality of all customers, clients, and company information in accordance with the confidentiality agreement signed at the commencement of employment with linqd.</li><li>Follows all linqd. team processes, system use, and policies.</li><li>The above job duties and responsibilities are not intended to be an all-inclusive list of duties and standards of the position.</li></ul>Client OperationsCore Competencies &amp; Experience:<ul><li>At least three years of experience in an account management role working in an Agency, Consultancy, or marketing role in a B2B, B2C, or preferably a B2B2C company.</li><li>Prefer building industry experience or related multi-channel/multi-audience industry (B2B2C).</li><li>Marketing-related background, including product or brand management support experience. Three (3) plus years of experience.</li><li>Understanding of digital with the ability to talk in an informed manner about marketing programs.</li><li>Ability to analyze program metrics and provide insights and optimization recommendations to the team or client.</li><li>Proficient in Microsoft 365, with strong skills in data analysis using Excel and data visualization tools such as Tableau.</li><li>Experienced in using CRMs, including Salesforce and HubSpot.</li><li>Forward-thinking and proactive, with the ability to anticipate needs and act without waiting for instructions.</li><li>Must understand or learn the industry, market, and product/service trends affecting our client’s competitiveness.</li><li>Exceptional interpersonal skills, leadership by example.</li><li>Personal and team organizational, project-management, and time-management skills.</li><li>Ability to work under pressure whilst maintaining a cool outlook. Thriving in an environment that never stops is a must.</li><li>A personable and professional character that will allow you to build client rapport.</li></ul>Education Requirements:BS/BA degree (Marketing, Business, Communications, or related fields preferred), MBA preferredPhysical Requirements: (with or without reasonable accommodations)The physical requirements described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the requirements include prolonged periods sitting at a desk and working on a computer and repetitive motions. The ability to travel on a regular as-needed basis, to meet with clients, business partners, and vendors.

Account Manager

Business Analyst – MarTech Solutions and Innovation CoE (Aprimo Product) at Fidelity&nbsp;Are you ready to make an impact? As a Business Analyst within Fidelity’s Workplace Investing (WI) business, you won’t just analyze data—you’ll shape the future. Imagine crafting an engaging experience for our associates, harnessing the full potential of the Aprimo product.&nbsp;&nbsp;The Team&nbsp;The Marketing Solutions and Innovation team focuses on designing and implementing capabilities and experiences that bring customer strategies to life. Technically creative and nimble, this team is known for creating innovative user-friendly solutions based on complex business requirements from business stakeholders across the organization.&nbsp;The Expertise You Have&nbsp;<ul><li>Identify, document, and analyze business processes, understanding their objectives and flow within the organizational and technology ecosystem. Provide constructive feedback to drive process improvements, leveraging the capabilities of Aprimo.&nbsp;</li></ul><ul><li>Design efficient workflows and analyze processes for optimization and effectiveness.&nbsp;</li></ul><ul><li>Familiarity with various project management methodologies and concepts, including agile, waterfall, or hybrid approaches.&nbsp;</li></ul><ul><li>Knowledge of marketing and content-related processes and how they intersect with technology solutions.&nbsp;</li></ul><ul><li>Proficient in using modeling and diagramming tools like Visio, Camunda, or Miro, and project management tools such as Jira, Aprimo, Workfront, or Monday.com.&nbsp;</li></ul><ul><li>5-7 years of transferable experience.&nbsp;</li></ul><ul><li>Bachelor’s degree preferred.&nbsp;</li></ul>The Skills You Bring&nbsp;<ul><li>Skillfully manage dependencies across teams, ensuring smooth collaboration and overseeing multiple projects simultaneously.&nbsp;</li></ul><ul><li>Lead project planning meetings and facilitate refinement sessions to enhance project understanding and ensure alignment on objectives.&nbsp;</li></ul><ul><li>Conduct end-to-end Business Acceptance Testing with traceability of test cases.&nbsp;</li></ul><ul><li>Proactively address issues and stakeholder feedback, resolving challenges promptly to maintain project momentum.&nbsp;</li></ul><ul><li>Lead reviews of final deliverables, ensuring quality and adherence to requirements.&nbsp;</li></ul><ul><li>Demonstrate strong skills in both written and verbal communication, proficiently summarizing and interpreting information to positively influence stakeholders, including subject matter experts and business partners.&nbsp;</li></ul>The Value You Deliver&nbsp;<ul><li>Drive enhancements in business processes by leveraging the capabilities of Aprimo, ensuring they are optimized for effectiveness and aligned with business goals.&nbsp;</li></ul><ul><li>Offer proactive ideas and solutions to improve processes and the business, utilizing your knowledge of marketing, content, and technology intersections.&nbsp;</li></ul><ul><li>Proactively address issues and stakeholder feedback, resolving challenges promptly to maintain project momentum and foster positive relationships.&nbsp;</li></ul><ul><li>Provide education, coaching, and problem-solving support to users, enhancing their experience and proficiency with our tools.&nbsp;</li></ul><h4>Company Overview</h4>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.<h4>Information about Fidelity investments</h4>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Business Analyst

Position Title: Administrative Assistant II&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Department: Small Business Development Center (SBDC) Division: Institutional Research and Effectiveness (INR) Employee Status: Full-time Grant Funded (Grant Funded through December 31, 2025 with opportunity for renewal) Type: Support Staff Association (SSA-Union) Grade: 8 Salary Range: ($20.00-$21.00 hourly) Location: Woodward Technology Center FLSA: Non-exempt (hourly) Business Hours: Monday - Friday, 8 am - 5 pm (evening and weekend events may be required) Issued: 05/2023 Revised: 07/2024, 10/2024 ________________________________________________________________________________ Reporting Relationships Reports to: Small Business Development Center Director Supervision Exercised: None Job Summary Using independent judgment and minimal supervision, provide advanced clerical support involving multiple software solutions and complex office equipment. Must exercise advanced reasoning and established critical and analytical thinking skills. Lead or direct all office support functions. Model excellent customer service to clients, students, faculty, administration, staff and others through all methods of contact. Confidentiality and discretion are required. Essential Duties and Responsibilities include the following.&nbsp; Related duties may be assigned.<ul><li>Proficient in using all methods of telecommunications.</li><li>Read and route incoming mail. Locate and attach the appropriate file to correspondence to be answered by the employer.</li><li>Maintain accurate knowledge of college-wide resources in order to respond to questions for both internal and external customers.</li><li>Independently prepare grant correspondence reports, and memos.</li><li>Excellent verbal communication skills. Facilitate communication at all levels with sound judgment and skill.</li><li>Word process complex materials, editing for grammar and content. Perform computations and routine analysis regarding budgets, grants, financial processes, and government reports.</li><li>Assist with budget development and tracking. Provide regular budget updates.</li><li>Proofread completed documents to check for errors and make corrections.</li><li>Organize and maintain file system, file correspondence, and other records.</li><li>Coordinate and arrange meetings, travel arrangements, prepare agendas, reserve and prepare facilities, attend and record notes/minutes of meetings.</li><li>Make copies of correspondence or other printed materials.</li><li>Order and maintain supplies, and arrange for equipment maintenance. Assist with other purchasing needs.</li><li>Assist with the maintenance of SBDC web pages.</li><li>Foster and maintain professional interaction with internal and external community partners including and not limited to; in-person, virtual, and written correspondence.</li><li>File, code, and/or arrange filing of grant documents, and purge files in accordance with statutory governmental regulations and/or college guidelines.</li><li>Engage in ongoing professional training as needed to maintain current with administrative and technological demands of the position.</li><li>Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates and percentages and to draw and interpret bar graphs. Ability to solve practical problems and deal with a variety of instructions furnished in written, oral, and diagram.</li></ul>Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. &nbsp; Minimum Qualifications Associate's degree or equivalent from a two-year college or technical school; or six to twelve months related experience and/or training; or equivalent combination of education and experience. Experience in AI preferred. Experience with grants preferred. Proficient in MS Suite, inclusive of Outlook, Windows, Microsoft Word, Excel (spreadsheet design and entry), database entry, Web page maintenance, and ability to learn the college's administrative software system. Work Environment While performing the duties of this job, the employee regularly works in an office setting. Physical Demands Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear. &nbsp; &nbsp; &nbsp;

Rock Valley College

Administrative Assistant ll - Small Business Development Center (SBDC)

The&nbsp;Role As a Senior Business Analyst, you will join a team of enthusiastic Health &amp; Welfare professionals committed to crafting business requirements that are crucial to our ability to serve as a directed record keeper for our plan sponsors. You will serve as requirements expert and are responsible for providing all business analysis support in an Agile environment for client advised projects to ensure that the systems are functioning according to the detailed business requirements. Your interactions with the team will model Fidelity leadership principles to sustain an agile innovative culture and build a positive environment for your squad.The&nbsp;Expertise&nbsp;and Skills<ul><li>Education&nbsp;BS or BA Required </li><li>Experience: <ul><li>5 – 7 years of Business Analysis experience required <ul><li>At least 5 years of direct experience with Health &amp; Welfare Annual Enrollment </li><li>5 – 7 of experience in Health &amp; Welfare benefits outsourcing with exposure to flexible benefits, benefits outsourcing record keeping system configuration and implementation </li></ul></li></ul></li><li>The ability to critically analyze complex business requirements/product issues. </li><li>Proven understanding of Fidelity’s end to end business process life cycle, data process flows, and plan level provisions is desired. </li><li>Proficient understanding of core product mechanics, record keeping systems and regulatory environment </li><li>Critical thinking skills and initiative; ability to think across Agile Squads and product categories. </li><li>Ability to function at an elevated level in an exciting Agile work environment. </li><li>Strong technical skills and an ability to apply them in an analytical process. </li><li>Strong organizational skills to define and meet deadlines within an Agile squad structure. </li><li>Advanced skills in MS Word, MS Excel, and MS Access </li></ul>The&nbsp;Value&nbsp;You Deliver<ul><li>Partner with the Scrum Leader/Squad Leader&nbsp;to understand the goals and the work for each sprint. </li><li>Define and analyze complex client requirement changes for Annual Enrollment and Ongoing Projects </li><li>Perform complex data analysis and reporting for effective client decisions. </li><li>Proactively Identify problems with business requirements and recommend modifications to the functional solution which may impact the system design. </li><li>Assist with defining test scenarios for Systems Acceptance Testing and support Business Acceptance testing activities. </li><li>Perform root cause analysis when issues arise before and after code migrations. </li><li>Assist with training, mentoring, and coaching new associates. </li><li>Committed to Agile values, pillars, and priorities to fortify your Agile squad. </li></ul>Company Overview At Fidelity, we are enthusiastic about making our financial expertise universally accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.<h4>Company Overview</h4>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.<h4>Information about Fidelity investments</h4>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

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